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August 31, 2006
To: [IPA Employee]
From: [IPA Client]

Dear [IPA Employee],

I decided to use IPA after the initial visit with the evaluator, because though I new I had done a good job taken this business from inception to date, and had grown the business year after year, it had gotten to the point that running my business by "the seat of my pants" was not going to prevail in the longevity of the company. I was lacking most operational systems to run the company efficiently, was not networked between the two locations, lacked accounting systems for checks and balances along with accounting systems that could be monitored regularly. I also did not have true sales goals, incentives, budgets etc. in place to raise and expand my bottom line, and most of all, trying to wear all the hats all the time at the level I had reached in the past six years, had become extremely stressful to me and to be truthful, not really knowing what the hell I had here.

IPA has been, and will continue to be extremely helpful to me. Though skeptical in the beginning of this project, and not having the cash flow to fund this project, you just can't know, how glad and excited I am, that I decided to figure out a way to follow through with this project to the end.

I must tell you that I am very satisfied with the services IPA, through the consultant [IPA Consultant], has provided for me and my business. Though I realize that this is just the beginning, and that it is up to me and my general manager to get the systems and tools implemented, it’s a good feeling to know the road ahead has been paved.

I don't have the time or the typing skills to tell you how professional, helpful, detailed, knowledgeable, all the consultants were, other than I feel like the money was well worth spent.

I must tell you however, that [IPA Consultant], could not have been a better consultant for me. This is a stressful project for someone like me that has had little experience in actually running a business, but [IPA Consultant] understood me, my personnel, my abilities, and the business problems right away. [IPA Consultant]'s nature and calmness about getting the job done, is the best I have seen anywhere. I will admit, that there were times in which I wanted to throw my hands up, but with [IPA Consultant] sitting at the desk across from me working harder than ever to get my company straightened out, there is no way I could have done that. With [IPA Consultant] staying in constant communication with me on what we had to do, how we were going to do it, and where we were throughout the project, only made me more excited about using IPA's services. Not only has [IPA Consultant] provided me with the tools to allow me to enjoy the business, he has provided me with the systems to insure the fact that my business has a long life to it. I consider [IPA Consultant] to not only be an excellent consultant, but now, a true friend. I see the day in the future, that I will say that the weeks in August 06 I spent with [IPA Consultant] and IPA, was damn hard work, but the best decision I made in my business career.

Sincerely,

[IPA Client]

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